What to expect from Sefton Adult Social Care
This section explains what will happen if you contact Adult Social Care.
We understand that reaching out for support can feel uncertain, so we want to make the process as clear and straightforward as possible.
Everyone’s situation is different. We will work with you to understand your needs and what matters most to you. You will always be treated with respect, and your views will guide every step of your care.
What happens next?
First contact
You will speak with a friendly member of our team who will listen and ask a few questions to understand your situation, your needs, and what you would like help with.
Assessment
If it looks like you may need support, we will arrange a conversation with a social care professional. This is a relaxed discussion about your daily life, your health, and what could help you.
Eligibility check
We will look at national criteria to see if you are eligible for support. We will consider what you can manage independently and where you may need extra help. With your agreement, we may also speak to family members or other professionals to get a full picture.
Care and support plan
If you are eligible, we will work with you to create a personalised plan. This sets out the support you will receive and how it will help you achieve what matters most.
Personal budget
We will explain how much funding is available to meet your needs. This is called your personal budget. It helps you understand the cost of your care and any contribution you may need to make.
Review
Your needs may change over time, so we will review your support regularly. You can also ask for a review at any time if your situation changes.
Information and advice
We will always provide clear information and guidance so you can understand your options and make informed choices about your care.
Keeping people safe
If we think you, or someone else, may be at risk of harm, abuse or neglect, we have a duty to take action. This may include involving our Safeguarding Adults Team to help keep people safe and provide support where needed.
For more information on Safeguarding see our Adult Social Care Safeguarding webpages
Below, you’ll find a short video that explains what you can expect from Sefton Adult Social Care.
It provides a clear and simple overview of the support available, helping you feel more confident and informed about taking the next step.
Frequently Asked Questions
Adult Social Care can sometimes feel confusing, so we’ve answered some of the questions people ask us most often.
We hope this helps you feel more informed and confident about the support available to you.
You can also watch the short video at the bottom of this page, Your Care Options, which explains many of these topics in a simple way.
How do I know if I’m eligible for support?
Your eligibility is based on an assessment carried out by your local council.
During this conversation, we will look at:
- Your needs and daily life
- The support you may need
- Your goals and what matters to you
- What you can manage independently
- Your financial situation
This helps us understand what level of support is right for you.
What types of support are available?
The support available will depend on your needs, but may include:
- Personal care – help with washing, dressing, and daily routines
- Help at home – support with cooking, cleaning, and shopping
- Reablement support – short-term help to build or regain independence
- Day services – activities, social opportunities, and support in a group setting
- Direct Payments - A Direct Payment is money given to you so you can arrange your own care services
- Short breaks (respite care) – giving carers time to rest
- Residential or nursing care – short or long-term care in a care home
If you need more information around Direct Payments please click here
How is Adult Social Care funded?
There are different ways care and support can be funded:
- Council funding – based on your care needs and financial assessment
- Personal contributions – you may need to contribute towards your care costs
- Benefits and allowances – such as Attendance Allowance or Personal Independence Payment (PIP), which can help with costs
We will explain your options clearly so you understand what support is available and how it is funded.
For more in depth information see our helpful video guidance and Paying for Care webpages
Can I choose my care provider?
Yes — you have the right to choose a care provider that feels right for you.
We can give you a list of approved providers and help you explore options that match your needs, preferences, and budget.
You can also watch the short video at the bottom of this page for more information.
What should I do if I am unhappy with my care?
Start by speaking to your care provider, as they may be able to resolve things quickly.
If you still feel unhappy, you can contact the Council and we will work with you to find a solution. You can also contact the Care Quality Commission (CQC) if you feel a formal complaint is needed.
For more information, visit our Compliments, Comments and Complaints pages.
How can I get support as a carer?
There is a range of support available for carers, including:
- Sefton Carers Centre – offering advice, training, emotional support, and short breaks
- Support groups – local and online groups where you can share experiences and connect with others (see our Get Involved pages)
- Short breaks (respite care) – giving you time to rest
- Training and learning – helping you feel more confident in your caring role
Our aim is to make sure carers feel supported, informed, and able to look after their own wellbeing as well as the person they care for.
See our internal Sefton Council Information for Carers webpages
Or for a full list of additional Carer services, training, respite and support see our Sefton Carers Centre External Service Webpages
What are my rights under Adult Social Care?
You have the right to be treated with dignity, respect, and fairness at every stage of your care.You should always be listened to, involved in decisions, and supported in a way that helps you stay independent and live well.Your rights include:
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The right to have your needs assessed
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The right to be involved in planning your care
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The right to clear information and advice
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The right to be treated with dignity, respect, and fairness
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The right to have your eligible care and support needs met