Welfare Hub - Helping You Learn, Thrive and Achieve
At Sefton Community Learning Service, your wellbeing matters. We are committed to creating a safe, supportive, and inclusive environment where every learner can thrive, feel valued, and achieve their goals.
Learner Support
Everyone learns differently, and we are here to help you succeed.
If you have additional support needs, our friendly and experienced tutors will work with you to give you the best opportunity to reach your learning goals. Support may include:
- Help with Maths, English and Digital Skills (ICT)
- Support for learners with dyslexia and other learning difficulties
- Assistance for learners with visual or hearing impairments
- Reasonable adjustments for physical support needs
- Ongoing encouragement and guidance throughout your learning journey
- If you are 19+, live in the Liverpool City Region, and are studying a Level 3 course or below, you may be able to access support with travel costs and stationery through the Learner Support Fund.
If there is anything that may affect your learning, please speak to a member of our team. We are here to help.
🛡️ Safeguarding & Prevent
Your safety and wellbeing are our priority.
What is Safeguarding?
Safeguarding means protecting people from abuse, harm, neglect, exploitation, and discrimination. It is about creating a safe and supportive environment where everyone can learn, develop, and feel secure.
What is Prevent?
Prevent is part of the UK's approach to safeguarding. It aims to protect vulnerable people from radicalisation and extremist influence by providing support and early intervention where needed.
Need to Report a Concern?
If you have any safeguarding concerns, please contact our Designated Safeguarding Officer:
👤 Angela Range
📧 Angela.Range@sefton.gov.uk
📞 0151 934 4546
No concern is too small. If something doesn't feel right, please speak to us.
✅ Learner Code of Conduct
To help create a positive learning experience for everyone, we ask our learners to:
- Attend classes regularly and join in where possible
- Let your tutor know if you cannot attend
- Arrive on time for each session
- Complete and submit work by agreed deadlines
- Ensure all submitted work is your own
- Treat staff and fellow learners with respect
- Follow agreed classroom ground rules
- Adhere to our Acceptable IT Policy
- Inform us of any medical conditions that may affect your learning
- Ask for support when you need it
- Complete learner surveys to help improve our service
- Follow all health and safety guidance
- Use mobile phones only for emergencies unless directed otherwise by your tutor
Together, we can create a safe, welcoming, and productive learning environment.
🎓 Your Entitlement as a Learner
As a learner with us, you can expect:
- A safe, accessible, and welcoming learning environment
- Respect and fair treatment from staff and fellow learners
- Opportunities to share your feedback and views
- Clear information about progression and next-step opportunities
- Support to help you achieve your goals
Our managers regularly visit classes and invite feedback through learner surveys to help us continually improve our services.
📄 View our policies and learner information
💚 Welfare Updates
A healthy balance between wellbeing and learning is key to success.
Supporting your wellbeing and living more sustainably can work together to improve both your quality of life and the world around you.
Our monthly welfare updates feature useful tips, information, and signposting to help support your physical, emotional, financial, and environmental wellbeing.
📖 Read our latest Updates:
🧘 Quiet Zone
Need a moment to relax?
Take time out from the hustle and bustle in our dedicated Quiet Zone, located at the far end of the Main Hall.
Here you can:
- Browse our book collection
- Relax in a calm environment
- Enjoy a board game with fellow learners
- Take a moment to recharge and unwind
Whether you need a few minutes of peace or a space to reset, our Quiet Zone is here for you.
📞 Useful Support Contacts
Sometimes we all need a little extra support.
We work alongside a range of organisations and services across the Liverpool City Region that can help with:
- Housing advice
- Financial support
- Mental health and wellbeing
- Family support
- Food support and community services
- Employment and training opportunities
📄 View our Referral and Support Contacts Directory
🌈 We are Here for You
Whether you are looking to gain new skills, meet new people, boost your confidence, or improve your wellbeing, learning can open up opportunities that make a real difference in everyday life.
If you need support at any point during your learning journey, please reach out to a member of our team. We are here to help you learn, grow, and succeed. 💚