Raising/Reporting a Concern as a member of the public

Raising or reporting a Concern as a member of the public

Safeguarding means protecting adults who may be at risk and making sure they can live safely, independently, and free from abuse or neglect. It’s something we all play a part in — including you.

If something doesn’t feel right, it’s always better to speak up. Sharing a concern early can help stop a situation from getting worse.

Are you worried that an adult may be at risk of harm — either from someone else or from themselves?
Do you think someone might be experiencing neglect or mistreatment at home, in the community, or in a care setting?

If the answer is yes — or even if you’re not sure — please call 0345 140 0845.
Your concerns will always be taken seriously, and no action will be taken unless it’s needed.

Reporting a Concern – As a Professionals

When you raise/report a concern, we’ll ask for a few details so we can understand what’s happening and decide how best to help. This may include:

• Information about you (unless you choose to stay anonymous)
• Details about the adult you’re worried about
• Information about the person causing concern, if known
• What you’ve seen, heard, or are worried about

We’ll also explain who needs to be told and what will happen next, so you’re not left unsure.

Once you’ve shared your concern:

• We’ll make sure the adult is safe and speak to anyone who can help us understand the situation.
• We’ll talk to the adult involved, unless doing so would put them at further risk.
• A decision will be made within 48 hours about what action is needed. Further enquiries may take place depending on the situation.
• How long this takes can vary, depending on the issues and the person’s wishes.
• We may also refer you or the adult to other services for support. We’ll keep you updated as soon as we can.

In an emergency

If someone is in immediate danger, call 999.

Safeguarding is everyone’s responsibility — every concern reported helps keep people safer.